We strive to ensure that every product you purchase meets your expectations in both quality and design. However, should you need to return or exchange an item, we kindly ask that you review the following policy carefully. Please feel free to contact us with any questions or concerns.
1. General Returns and Refunds
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Products may be returned or exchanged within 7 calendar days from the date of delivery.
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To qualify for a return or refund, items must be unused, in original condition, and accompanied by the original receipt or proof of purchase.
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Refunds for cancelled orders after delivery will be considered only if the product is returned in its original, undamaged condition and with all original packaging.
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We regret that delivery charges are non-refundable, and a collection fee will apply if we are required to retrieve the item from your premises.
2. Made-to-Order and Custom Products
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Items that are custom-made or manufactured to order are created specifically according to your preferences and requirements. For this reason, these products are not eligible for refunds or exchanges.
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If a made-to-order item is found to be defective, or if there is an error on our part regarding product specifications, CASA will take full responsibility and rectify or replace the item at no additional cost to you.
3. Style and Size Suitability
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CASA may, at its sole discretion, consider the return or exchange of items that are unsuitable due to style, size, or personal preference.
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In such cases, a handling fee of 10% of the product price will be applied to cover administrative and restocking costs.
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Items must still meet the condition requirements listed under Section 1 above.
4. Collection of Returned Items
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If CASA agrees to collect the product from you, a collection fee will be communicated in advance and must be settled prior to processing the return.
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Please ensure that the product is safely packaged for transportation to prevent damage during collection.
If you have any queries or would like to initiate a return, please contact our customer service team at:
Phone: 087 265 6682
Email: info@casaclassiquedecor.co.za
Store: Unit 3 | Alton Park | 149 New Road
We thank you for your understanding and continued support.